2024 - PayPay App

Transaction History Findings & Improvement

 

Background

 

It all begins with one simple question

What exactly user is trying to do on transactions history screen?

So we sent out survey to our lovely collegues and 38 kind souls got back to us and here are some interesting feedback.

How often do you visit transactions History Screen?

  • “I live very far from a convenience store so I cannot Top Up My card easily, also it is troublesome to go all the way there to top up Edy”

  • “There’s no way I can know how much balance I have in my cards, it’s embarrassing to be told the my balance is insufficient”

  • “I want to be able to see the breakdown of my Edy usage easily without having to go thru all the hussle of logging in.

Goal.

 

Easy to get started

The onboarding process should be easy and simple. For Edy, we have a lot of users who are not tech-savvy. I wanted to make sure that the process should be as simple as tap and go.

Clear Visibility

The design should be gentle and friendly to all users I made sure that the design has high contrast with good visibility. The information which is important to user are displayed in large font size and

Provide Convenience

Users should be able to top up their Edy easily, Especially Edy users who are living in the province and have difficulty finding a convenient store to top up.

How it works.

 
 

Linking cards made easy

With the new release of iOS13 users can easily tap the card onto their devices to register the card detail to the app.  if the user chooses to log in with their Rakuten account this will also automatically link their plastic card detail to their Rakuten account. We had some difficulty because some users did not know where to tap the card. I added animation on the onboarding process to guide them to the location of the card reader.

 

User can check their balance and usage history easily

Users can link up to 5 Edy cards with this application after linking users can see the balance of each card on the home screen, as well as check the breakdown of their monthly expenses from the usage history menu.

 

Users can easily top up from their credit card

Edy iOS user can top up their balance directly from their credit cards. The credit card can be registered from this app or if they had linked their Rakuten account their payment method will show up here automatically. Once the user tops up their card, they will get a toast to let them know that the transaction is completed.

Design System

 

Summary

 

Sadly I left the company right after the release date of the application. However, the app was very well received, on the first week of release the app was ranked #4 in Japan App Store for Financial service with very positive reviews.

If I were to have a chance to work on this project again I would like to push to make the payment via this app come true. We couldn't do it due to some technical difficulty back then but the exciting part about working in this industry is making the impossible. I really enjoyed working on this project.