PAYPAY 2026

Transforming an overlooked feature - PayPay Transaction History Improvement

UI UX, 📱Mobile Application, Work in Progress

Role : Lead Product Designer

Transaction history might look like the final step in a payment flow, but at PayPay it’s a daily touchpoint for 2.4 million users.

Despite its scale and importance, the experience had remained largely unchanged since launch. Over time, this led to user frustration and limited its ability to support PayPay’s expanding financial ecosystem.

As the lead designer, I set out to improve ‘transaction history’ as a strategic product surface, rebuilding it into a faster, clearer, and scalable foundation that strengthens daily trust while enabling future growth opportunities.

it all begins with the question

“So what extacly users is trying to do on transaction history screen? 😕”

😕 Problem from user’s perspective

  • The design was created at the beginning of time when PayPay only provided payment services; The Layout can no longer handle the growing ecosystem.

  • Users frequently reported difficulty locating specific transactions as their history was heavily populated with point-back entries and system-generated records. What was meant to be a reliable record of activity had become noisy and hard to navigate.

🧑‍💻 Problem from development perspective

  • New features keep being added, and because the design is not scalable, Each addition required exception handling and incremental workarounds

  • Because transaction history was not directly tied to immediate revenue generation, the initiative was deprioritized

My Role

I was leading the end-to-end design direction, with budget constrains I initiated the User Research to gain users’ insights and form a strategy, product vision, and design direction.

Collaborated with other senior designers, PM, engineering team, and stakeholders on scope and constraints, aligning the expectations and understanding impacts across products.

Understand what do we want to achieve, After long discussion and multiples alignment with stakeholders here is the goal that we agreed upon to achieve

Well-integrated with PayPay Ecosystem.

Flexible design that will translate well with other services

Increase User Satisfaction

Aim to increase NPS score and reduce inquiries from customers

Expand business opportunity

Utilise the high traffic, becoming the new hub to introduce users to financial service

Understanding Users

We sent out set of surveys get a better idea of how users interact with Transaction History, therefore we could form a better Hypothesis.

Targeting users are users who’re using multiple PayPay Products and frequent transactions.

- Here are some key findings from the interview

User usually only focus on one payment method, filtering by payment method is not appealing to them

Users cross-checking
Transaction History together
with other Book-keeping app

Users don't care about individual point information, They more concern about the total points

In normal cases users don’t search for specific transaction. only in some cases like fraud

Outcomes

01

We know that transaction history is directly linked with Book-Keeping behaviour, We made it easier for users to track their monthly spending by providing a overview of their spending / incoming

Summary info at first glance

Less Scroll More Transactions

02

Reduced the information loads on users by cutting down the unnecessary information and grouping the transaction by dates, allow the design to be able to show more transaction per scroll, hence getting to the specific transaction even faster.

Also provided the options to filter out the point-related information so users can truly focus on their payment transactions

The old filter screen was very sequential, users had to select items ina certain order, therefore there are a lot of limitations when it comes to adding new services.

The new design makes filter function more diverse, users can filter by multiple methods, and in any combination, the design is also flexible make it easy to integrate with other services.

Enhanced Filter for better integration with other services

03

Better way to manage your spending

From the interview, we know users check transaction history for household planning and bookkeeping. We aim to provide a clear view of their spending with the Usage Report.

  • This also led to business opportunities in financial services. With this service, we can suggest the other services such as loan, credit cards.

And more to come !

Summary

This redesign is an ongoing initiative. As a Lead Designer, I’m working cross-functionally to balance user needs, technical constraints, and business priorities while addressing the structural limitations of the existing system.

Through continuous iteration and thoughtful trade-offs, we’re building a more scalable, intuitive design that supports ecosystem growth and restores clarity to a core feature.